ISO 9001

ISO 9001 standard provides a framework of globally recognized principles of quality management including:

• Customer focus
• Leadership
• Engagement of people
• Process approach
• Improvement
• Evidence-based decision-making
• Relationship management

These are also known as the key principles of quality management. The focus is always on achieving conformity of products and services to meet customer needs and expectations.

For Whom?

ISO 9001 quality management system is for every organisation who wants to become more effective in their industry. It is applicable to both service sector and manufacturing sector industries. It is adaptable by any size of organisation – large or small, multinational or local, public or private.

ISO 9001 was first published in 1987 and since then has been used by organisations worldwide to show that they can offer consistently good quality products and services as well as to streamline processes and to become more efficient. It is called the mother standard among all ISO standards.

Why Implement ISO 9001?

• To become more confident: Provides confidence that customers can have in the products and services they are receiving from their certified suppliers.
• To prevent risk from occurring: Focuses on preventing bad things from happening and looking for opportunities to leverage the good things.
• To become more productive: Managing processes using Plan, Do, Check, Act (PDCA) – the fundamental route by which organisations can seek to improve their performance.